Shipping & Returns

Shipping Policy

The Goddess Beauty Australia can ship all over Australia via Australian Post. We do not ship parcels outside Australia currently however you can message our business page on Facebook to get a quote for international shipping should you require those services.

Free standard shipping for orders above $100

Free express shipping for orders above $120

Shipping fee applies below $120 order for express shipping & 100$ for standard shipping respectively. $10 standard shipping and $12 express shipping.

Foodies and additional upgrade fee for shipping

Our free standard shipping $100 above and express shipping $120 policy also extends to foodie products when ordered by itself or mixed with beauty products but please note due to the varied sizes of foodies we will be charging an additional upgrade fee with every order so we can continue to provide the quality shipping rates to all our customers. Our additional rates will be as follows.

1. Medium box upgrade $5 additional for standard or express orders.

2. Large box upgrade $7 additional for standard or express orders

3. Extra large box upgrade $9 additional for standard or express orders

If your item for foodies or beauty/foodies combined weight is more than 5kgs then we may contact you to pay for additional shipping box or satchel as we can only fit upto 5kgs in any parcel. Please note all shipping upgrade fees for foodie items must be paid and clear before we ship out any parcel.

We do process all orders within 48 hours once the order and payment is received.
We only ship orders Monday to Friday. We do not ship on the weekend.
The Australian post driver will sometimes knock or leave the parcel if safe to do so if there is no one to receive it, if not safe they will take it to the nearest post office for collection.
Please ensure your address, contact number and email address (for tracking notifications) is accurate and correctly entered as we are not liable for incorrect details that will be entered.
We deliver to PO BOX & Parcel Lockers. If using Parcel Lockers, please make sure to include the street address of the Parcel Locker location.

How does delivery work?

We Ship from Melbourne and use Australia Post for all our deliveries, we currently ship only within Australia. For all express shipping options you can expect your parcel to arrive within 2-7 business days and for standard shipping options you can expect your parcel to arrive within 5-12 business days once dispatched.

When we ship the order you will receive a confirmation email with a tracking number. It is important to provide an email address when placing your order as Australia post send tracking notifications via email once it is on the way and ready to be delivered. Please don’t stress if there are no scan events within the first 48 hours – the system can take a day or so to catch up.

If your order does not arrive within 12 business days, please contact us so that we can follow it up with Australia Post.

Please note we are not liable if your parcel is lost or stolen once the tracking confirms that the parcel has been delivered to your address. If you require some assurance then we recommend adding insurance cover (price amount varies on the order value) or signature on delivery on top which is an additional $3. If Australia post lose a parcel in transit or deliver it to an incorrect address then we can only compensate you once they give us a refund, e.g. if your order is worth $50 then they can compensate that back however if it more than $100 Australia Post can only compensate upto $100. If the total value of your order is higher than $100 we recommend buying insurance cover as we will not be liable. Australia Post may contact you offering safe drop – if you accept this we do not take responsibility for the package. We pack all your items with very secure packaging, however If you have received an item that is damaged or a liquid item that has leaked the process for compensation is to take it to the nearest post office with the contents and packaging as it is. Once they assess and deem our packaging was done correctly they will process a damaged item claim and give us compensation back so that we can replace/credit/refund the item for you. If you do not take this to the nearest post office for assessment we will not be able to replace/credit/refund you for the item.

The Cello Platinum V2.0 is not part of any sale period and we recommend when purchasing that to add signature on delivery or insurance or both due to the high value. Once you place your order please contact us as soon as possible to add signature on delivery or insurance coverage or both if you like.

Shipping may take additional time during holidays, busy sale periods and extreme weather events. Please allow additional time for regional and rural deliveries in case of any delays.

Return & Exchange Policy

Do we have a returns policy?

We offer returns or exchanges within 5 days of receiving your order. We only replace items if we sent you the wrong products.

You can return your product for a store credit, a different product, or a refund to the original payment method.

If a parcel is returned to the Goddess Beauty Australia because it was unclaimed or had the incorrect address submitted with the order, the customer is responsible for an additional handling & postage fee of $17 to have it re-delivered to their address.

Please note that you will shoulder the shipping for any item that you would like to return.
If you prefer a refund on the returned parcel, we will deduct $17 off the total order amount (excluding Express Shipping charges) to cover handling & postage fees. We are not responsible for unclaimed or incorrectly addressed parcels and do not offer replacement packages.

Can you cancel an order once placed?

1. We cannot cancel an order for a change of mind.

2. If you do decide to cancel your order and you can give us a good reason to cancel within 24 hours we could cancel and offer a refund, however there will be 2 charges that we will be charging/adjusting before we issue the refund.

2a. We will minus the appropriate merchant fees for cancelling your order if you paid via afterpay we will minus 7% fees of your total order value or 4% fees of your total order value if paid by credit/debit or any other card transaction. These charges are non refundable by the merchant once you checkout hence we need to pass this onto you.

2b. On top of the merchant fees there will be an additional administration/packaging fee charge incase your order is fully packed for a maximum value of $17 regardless of order value. We cannot offer cancellations of any orders after 24 hours of it being placed.

Conditions on requesting for a refund may include:

Discounted/Sale items are final and cannot be returned or exchanged or refunded.
Perishable good such as food items cannot be returned.
Returned items must have tags/seals still on and be returned in the original packaging
Returned items must have no visible signs of wear or use.

To initiate a return or exchange, please follow these simple steps below:

* Message us on messenger at The Goddess Beauty Australia and tell us the reason for your returns, exchange or refund.

* If confirmed that there was an error on our part, we will accept the return with 100% refund or exchange.

* Choose the products you wish to return or exchange from your order.

* Send all items back to us and keep us upto date when sent back so we can keep a track.

* Refunds if applicable will be processed as soon as items returned have been received and inspected that they were in the original condition as sent.